Cloud Contact Center

Contact Center Features Overview

Cloud Login

Our cloud-first design approach enables you to run and manage your call center anywhere, say goodbye to geographical limitations.

CRM

Customer’s information can be dynamically integrated on each project or account.

SV

Control administrative settings and view analytics on the SV Panel.

Web Phone

Built-in Web SoftPhone, answer and make calls directly on the web panel, with intuitive user interface to help you maximise useful functions.

Ticket Management

Customer tickets can be tagged and manage for each calls to greater improve customer satisfaction.

Realtime

Measure and monitor your call center performance. Real time information can be easily retrieve to help make critical decisions.

Get the Pro Plan for as low as

$68/user

Our Cloud-based contact center solution can help your support team transform customer experiences.

With the call whispering feature, managers can advise teammates behind the scenes and make an impact right at the moment. This is great for the customer experience and training purposes as well.

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Browse All Contact Center Feature List

  • Ticket Management
  • Reports
  • Export Reports
  • Call Transfer
  • Call Hold
  • Call Park
  • Mute
  • Conference
  • Video Presence
  • IVR Auto Attendant
  • Call Queues
  • Realtime
  • Autodialer
  • Monitor
  • Whisper
  • Barge
  • Call History
  • Call Recording
  • Call Reports & Export